AI Principles

At it-matters, we are committed to developing and deploying "AI with a human touch." 

Our approach is guided by our unique STRIKE framework; a Reliable, Resilient, and Responsible AI (R3AI) framework aimed at digital leaders, that aligns with our AI principles. 

Our STRIKE framework and R3AI approach, bound by our commitment ensures that your AI solutions not only drive innovation, operations efficiency and ROI, but also prioritise human-centric values and benefit wider society - for future generations to come.

The STRIKE framework (Strategic Alignment, Technical Integration, Risk Awareness, Implementation, Knowledge Management, and Evaluation) provides a holistic approach to synergise AI, within your organisation.

Within this framework, our R3AI approach ensure that your AI solutions are:

• Reliable: Consistently performing as expected, providing accurate and dependable results.
• Resilient: Able to adapt to and recover from unexpected disruptions or changes. misuse and cyber threats.
• Responsible: Adhering to ethical standards, legal requirements, and societal norms.

The R3AI approach ensures your AI solutions align with AI principles and the STRIKE framework ensures you achieve your organisations strategic outcomes. 

Our principles form the foundational layer of it-matters ethical and responsible AI solutions and are listed here:

We prioritise human well-being and societal benefit in all AI projects we undertake. Our goal is to augment human capabilities, not replace them, staying true to our commitment of 'AI with a human touch'.

We actively work to identify and mitigate biases in data and algorithms to prevent discriminatory outcomes. Every individual deserves equitable treatment from our AI systems.

We strive to make our AI systems as transparent as possible, ensuring that their operations and decision-making processes can be explained clearly to foster trust and understanding among users, with the necessary fail safe options.

We implement robust measures to safeguard individual privacy and ensure the security of data and AI models used in our AI systems, complying with all relevant data protection regulations and NIS cybersecurity guidelines.

We subject our AI systems to rigorous testing and validation to ensure they perform consistently and safely across various conditions, minimising risks to users and stakeholders. Ensuring the limitations of AI solutions are fully understood.

We take responsibility for the development, deployment, and outcomes of our AI systems. We support mechanisms for redress when necessary and maintain clear lines of responsibility.

We consider the environmental impact of our AI systems in our work, striving to optimise for energy efficiency and promote sustainable AI practices. 

We commit to ongoing monitoring of our AI applications, regularly updating them to address emerging ethical concerns and improve performance.

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By adhering to these principles, we ensure it-matters aligns our values and purpose to providing 'AI with a human touch' . We are committed to  our ensuring our AI practices are ethical, responsible, and beneficial to society. We understand that these principles are not just guidelines, but core values that inform every decision we make in our roles. Because, it matters that we get AI right for future generations to come...