Author: James Lang
Trust in the Age of Synthetic Influence: The Human Cost
The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Future of Trust – Week 3: Synthetic Influence Edition Date: Wednesday 18 June 2025 As AI strategy becomes embedded across sectors, the rise of emotionally persuasive systems has brought a new kind of risk: engineered trust. The line between human-centered…
Can trust be engineered, or is it forever a human gamble in an AI-driven world?
The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Future of Trust – Week 3: Synthetic Influence Edition Date: Tuesday 17 June 2025 Can Trust Be Programmed? Lessons from a Week of Synthetic Influence and the Path Forward for Leaders In an era of persuasive systems and emotionally responsive…
AI’s Overnight Revolution: When Machines Start to Care
The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Future of Trust – Week 3: Synthetic Influence Edition Date: Monday 16 June 2025 AI’s Overnight Revolution: Healthcare, Finance, and Office Tools Redefined This weekend, AI leapt from the lab to the living room, the clinic, and the boardroom. In…
If a machine sounds like it cares, it can make you do almost anything.
The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Human Condition – Week 2: Synthetic Empathy Edition Date: Friday 13 June 2025 When Empathy Becomes Manipulation – The Dark UX of Synthetic Emotion Emotion is no longer just expressed—it’s engineered. Tone is now a tool. Empathy is a tactic.…
Your burnout bot says it cares. But does it even know your name?
Here is the Thursday 12 June 2025 edition of The itmatters AI Leadership Briefing, continuing Week 2 – Synthetic Empathy in The Human Condition series. The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Human Condition – Week 2: Synthetic Empathy Edition Date: Thursday 12 June 2025 How Human-Centered…
We trusted it because it listened. Then we remembered – it was never alive.
Here is the article for Wednesday 11 June 2025 in The itmatters AI Leadership Briefing, part of Week 2 – Synthetic Empathy in The Human Condition series. The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Human Condition – Week 2: Synthetic Empathy Edition Date: Wednesday 11 June 2025…
Your user interface doesn’t need to think – just feel convincing.
Here is the Tuesday 10 June 2025 edition of The itmatters AI Leadership Briefing, continuing Week 2 – Synthetic Empathy in The Human Condition series. The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Human Condition – Week 2: Synthetic Empathy Edition Date: Tuesday 10 June 2025 Emotional UX:…
Machines don’t care. But they can sound like they do.
Here is the Monday 9 June 2025 edition of The itmatters AI Leadership Briefing, launching Week 2 – Synthetic Empathy in The Human Condition series. The itmatters AI Leadership Briefing AI insights built for decision-makers – not spectators. Series: The Human Condition – Week 2: Synthetic Empathy Edition Date: Monday 9 June 2025 The Empathy Engine – When AI Talks Like It…